🕒 Fast Response and Resolution Guarantee
Quick and effective support is one of the pillars of trust in any online platform. That’s why we’ve built a support system that delivers response times under 3 minutes in most cases via live chat. Our support agents are trained to handle both common and complex queries — and they do so efficiently.
Over 95% of all customer issues are fully resolved within 24 hours, regardless of whether it’s a login problem, a withdrawal question, or a technical error. If your case requires more in-depth attention, a dedicated support assistant will be assigned to follow up with you personally and ensure consistent communication until everything is resolved.
Our help is available 24/7, including weekends and holidays, because we know that issues don’t follow a schedule. You can also expect to be treated respectfully and professionally — we don’t use bots for complex problems, and we take every user message seriously.
We don’t just promise fast support — we measure it. And we continuously work to improve our systems so that your experience is smooth, stress-free, and reliable every time you need help.
🎫 Track Your Request with a Ticket ID
Each time you reach out to our customer support team — whether it’s through live chat, email, or the help center — you are automatically assigned a unique ticket number. This system allows you to track the progress of your inquiry in real time and ensures your message is never lost in the queue.
Our support platform keeps a record of your entire conversation history, so you never have to repeat yourself. Even if a new agent joins the conversation, they’ll have full context of your issue from the very beginning. You can check the ticket status at any time, receive updates when an agent responds, and know exactly where your request stands in the resolution process.
We believe in full transparency and accountability, which is why every interaction is logged and monitored internally to maintain high standards of service. Whether your question is about payments, verification, account access, or general use — you’ll always have clear visibility into how your issue is being handled.
Contact Us
If you need help with problems or questions, or if you want to share feedback, please contact us. Below we offer options for contacting our support team:
- Email Support: [email protected]
- Telegram: Support Bot
Feedback and suggestions
Our location
- Address: Amrapali Museum, K-14, Ashok Marg, Panch Batti, C Scheme, Ashok Nagar, Jaipur, Rajasthan 302001, India
